Danny Sullivan just published his top 25 list of rants about what Google is doing wrong. I have to agree with him on some points. I think he’s hit the nail on the head for the following points:
6. Google.com doesn’t show the same results regardless of country. You have country-specific editions. They allow people to choose if they want a country skew. Given this, don’t automatically skew if someone has chosen to search the entire Web. It’s confusing when people in different countries compare results.
I have to agree that it gets really annoying for those of us who travel alot to get sent to different “country-specific” Google sites that have different results. My advice, don’t automatically redirect the user based on IP/Geolocation information. Instead, give the user a link to the appropriate country-specific site, but if I go to www.google.com that’s where i want to go.
18. Gmail’s “custom from” is a problem. If you’re going to let me send things as if I have my own mail server, then ensure people believe I have my own mail server. Your “Custom From” problem is causing people to think they have to now send to both my “real” domain and my Gmail address. I have my own SMTP (define) server. I use yours because I want to archive my outgoing mail. But I can’t do this if you don’t fulfill the promise that I’d have my own domain in the sender field. Charge me if you have to, but fix it.
19. Gmail doesn’t display more than 100 items. After archiving 50,000 messages 100 items at a time, I really wished for the ability to view more than 100 items per page. I still want that when I’m having to review about 300 spam items per day. This can’t be that hard. Can’t we have it?
Now I really like Gmail, but there are a few areas where it can be improved. I’ve said it before, and I’ll say it again- I can’t empasize this enough- Before Gmail becomes a “real” email client, I need the ability to change my from address. Period. Until this happens I just can’t use gmail for business. Danny’s suggestion about displaying more than 100 emails per page makes a lot of sense especially these days with bandwidth getting cheaper and cheaper, just send it on over. And I will pay too- anything that’s going to automate the things I do and save me time and frustration, is worth the investment.
Anyways, if you want to read the rest of Danny’s rants, be my guest.